The Art of Listening and Seeing – Adventures in UX Design – Medium

This article explains how you can use story harvesting to understand how customers use your product. Customer stories can tell you where customers find value in your product and where they struggle with your product. You can also use internal story harvesting with stakeholders to understand the business implications behind the product. This article is most relevant to the Ethnographic Research Methods course.

0 comments jessicaivins medium.com 0 7 years ago

storytelling story-harvesting user-research